Job Posting
Support Specialist
Position: Support Specialist
Reports To: IT Director
Department: IT
FLSA Status: Non-Exempt
Job Purpose: The Support Specialist provides advanced technical support to end-users and assists with the maintenance and administration of the organization's IT systems. This role handles more complex technical issues escalated from Help/Service Desk Specialist, requiring a deeper understanding of hardware, software, and network concepts. The Support Specialist also participates in IT projects and may provide guidance to the Help/Service Desk Specialist.
Job Duties:
Satisfactory job performance will be determined by successful execution of the following:
• Advanced Technical Support: Provide second-level technical support to end-users, resolving complex hardware, software, and network issues that Help/Service Desk Specialist cannot resolve.
• Server Administration (Depending on Environment): Assist with basic server administration tasks, such as user account management, file permissions, and system monitoring.
• Software & Hardware Troubleshooting: Diagnose and resolve advanced software and hardware problems, including operating system issues, application errors, and equipment malfunctions.
• Network Troubleshooting: Assist with troubleshooting network connectivity issues and escalate complex network problems to the Network Administrator.
• Project Assistance: Participate in IT projects, such as system upgrades, software deployments, and infrastructure implementations.
• Documentation: Create and maintain knowledge base articles and documentation for common issues and solutions.
• Escalation Management: Properly escalate unresolved issues to the appropriate IT personnel or external vendors.
• Mentoring Help/Service Desk Specialist: Provide guidance and support to the Help/Service Desk Specialist, assisting with their professional development.
• System Maintenance: Perform routine maintenance tasks on IT systems and equipment.
• Perform other duties as assigned.
Knowledge, Skills and Abilities:
• Knowledge of information systems, technologies, and applications.
• Knowledge of Windows based operating systems.
• Knowledge of Local Area Network (LAN) and/ or Wide Area (WAN) hardware and software and network communication protocols such as TCP/IP.
• Knowledge of computer languages, and databases.
• Knowledge of server and required network administration tools including backup and restore.
• Knowledge of call manager and other unified communication solutions.
• Knowledge of networking technologies including VLANs, subnetting, routing and transport protocols.
• Skill in working with network firewall installation and maintenance.
• Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Skill in operating various word-processing, spreadsheets, and database software programs.
• Skill in system troubleshooting and problem-solving.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Ability to exercise independent judgment.
• Ability to install and maintain Microsoft Windows and Hyper-V server including Microsoft Exchange mail server, O365, Active Directory.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to maintain confidentiality.
• Ability to work extended hours and various work schedules.
• Ability to work independently and meet strict timelines.
Work Environment:
• Work is performed in a typical interior/office environment.
• Noise level is usually minimal.
Physical Demands:
• Talk, hear, sit, stand; use hands to handle objects, equipment, controls and reach with arms and hands.
• Position requires frequent lifting of up to 50 lbs.
Minimum Qualifications/Requirements:
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Proven experience (typically 2+ years) in an IT support role.
• Strong knowledge of computer hardware, software (operating systems, applications), and basic networking concepts.
• Experience with troubleshooting a wide range of technical issues.
• Familiarity with remote support tools and ticketing systems.
• Excellent problem-solving and analytical skills.
• Strong customer service and communication skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
• Valid Oklahoma driver’s license with ability to meet Seminole Nation liability insurance requirements and maintain eligibility for insurance.
• Must be able to pass background check, with no prior convictions and/or felonies.
• Must be able to comply with the Seminole Nation Drug Free Workplace policies.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
Additional Information
Position Type : Full Time
Shift : Day
Closing Date: 07/29/2026 |
